Privacy policy
Last updated October 25, 2026
The short version
Reta helps real estate agents run their deals. To do that it handles names, email addresses, phone numbers, property addresses, contract details and deal dates. We use that information only to provide the service to the agent who entered it. We don’t sell it, rent it, or use it for advertising.
Who this covers
Agents who sign up for Reta, and the people involved in their deals whose details an agent adds: clients, other agents, lenders, title companies, inspectors and vendors.
What we collect
From agents: name, email, brokerage, phone, sign-in details, and billing status. Payments are handled entirely by Stripe; we never see or store card numbers.
From deals, as the agent enters or uploads them: contract documents and what’s in them (parties, property address, price, dates), contact details for the people on the deal, messages the agent writes or approves, notes, and documents the agent uploads.
From using the site: basic technical information our hosting provider records, such as IP address and browser type, to keep the service running and secure.
Where your deal information is kept
Deal information is saved in the agent’s Reta account with our database provider (Supabase), so the same deals show on every device the agent signs in on. A copy is also kept in the browser or phone so it opens quickly. Each agent can see only their own deals.
The Reta phone app
The app shows the same account as the website. If the agent turns them on, Face ID or the phone’s passcode locks the app (the phone checks it; Reta never sees a face, fingerprint or passcode), and one daily deadline reminder is scheduled on the phone itself, with no push service. So deadlines can be checked with no signal, the app keeps that week’s deadline names and street names on the phone, and removes them when the agent logs out. The app has no ads, no analytics and no tracking.
Who else sees it
Only the companies that run parts of the service for us, and only what each needs:
Vercel (hosting the website)
Supabase (sign-in, accounts and saved deals)
Stripe (payments and billing)
Anthropic (the AI that reads contracts and drafts text; content is sent when the agent asks for it, and under their commercial terms it isn’t used to train their models)
Resend, or the agent’s own Gmail if they connect it (delivering emails the agent approves)
Google (only if the agent connects Gmail or Google Calendar)
Higgsfield (video AI; only the listing photos and style notes submitted with an AI Listing Tour order, sent to generate that tour)
People on a deal only see what the agent chooses to send them. Status pages show dates and progress, never prices, documents or bank details, and stop working 30 days after closing.
AI Listing Tours
If you order a tour, we store the listing photos you upload, your order details and the finished video clips on our file storage so you can watch and download them. Your photos are sent to Higgsfield to generate the clips. Email support@closehandai.com anytime to have a tour’s photos and videos deleted.
How long we keep it
Account information is kept while the account is open and deleted within 30 days of a deletion request, except what we must keep for tax and billing records. Deal information is kept until the agent deletes it or deletes their account. Colorado brokers have their own record-keeping duties for transaction files; Reta is not a substitute for the brokerage’s official records.
Your choices
Agents can delete all their deal information anytime in Settings. To delete your account and everything in it, open Settings → Your data → Delete my account, on the website or in the app; any plan is cancelled right away. If you can’t sign in, email support@closehandai.com from the account’s email address and we’ll delete it within 30 days. To get a copy of your information or correct it, email us. If you’re a client or other party on a deal and want your details removed, contact the agent who added them, or email us and we’ll help.
Security
The site is served only over encrypted connections (HTTPS). Sign-in is handled by an established provider, and agents can sign in with Google to use Google’s two-step verification. Each agent sees only their own deals. No system is perfectly secure; if we learn of a breach that affects your information, we’ll notify affected users and the authorities as the law requires, without unreasonable delay.
Emails and texts
Reta sends account and billing emails to agents. Emails about a deal go out only when the agent approves them, in the agent’s name. Reta does not send text messages today. We’ll only send marketing email to agents who opt in, and every marketing email will have an unsubscribe link.
Children
Reta is for licensed real estate professionals and isn’t directed to anyone under 18.
Changes and contact
If we change this policy, we’ll update the date below and tell agents about significant changes by email. Questions: support@closehandai.com.
Reta. Email: support@closehandai.com